The protection of your personal data is of great importance to ARPL (“Company”). This privacy policy (“Privacy Policy”) explains how the Company, acting as a Data Controller, collects and processes your personal data when you use our website, mobile application, or any other online or offline services (collectively, the “Platform”).
For the purpose of this Privacy Policy, “Personal Information” means any information that relates to you and that, either directly or indirectly, in combination with other information available or likely to be available with the Company, is capable of identifying you. Personal Information is collected through or submitted on the Platform and maintained by the Company in an accessible form. Information that is freely available or accessible in the public domain, or furnished under the Right to Information Act, 2005 or any other law in force, is not treated as Personal Information for the purposes of this Policy.
By using the Platform and/or providing your Personal Information, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Platform or provide your Personal Information. If you choose not to provide certain information, we may not be able to provide you with some or all of our services, and certain features of the Platform may not function properly.
We communicate with you through various channels, including the Platform, email, phone calls and text messages (SMS). Our preferred communication channel is generally SMS, but we may use any of the above methods as appropriate.
We collect and receive Personal Information in the following ways:
The Company collects and stores Personal Information that you provide while using our Platform, including when you enter your information into data fields as part of a voluntary registration or use process. Examples include:
You may provide information such as your name, postal address, email address, phone number, date of birth, language preference, and location. To protect your privacy, you should not provide information that is not specifically requested or that you do not wish to share. If you choose not to provide certain information, some features of the Platform may not be available to you.
We may also collect Personal Information through sponsored social media platforms, events, or other promotional activities where you voluntarily provide your information to us.
Whenever you interact with the Platform, we automatically collect certain information. This may include:
We may receive information about you from third parties, such as:
The Company limits itself to collecting information necessary to provide accurate services, process your orders, provide refunds, improve our products and services, and meet legal and operational requirements. The categories of Personal Information we may collect and process include:
The Company may use your Personal Information for the following purposes:
Some processing is necessary to perform our agreement with you (for example, delivering products or services you order). Certain processing is based on our legitimate interests, such as sending marketing communications (where permitted by law) and improving our products and services. In other cases, processing is necessary to comply with legal obligations (for example, retaining business records).
Where processing relies on your consent (for example, certain marketing communications or use of specific data categories), we will obtain your consent at the time of collection. You may withdraw your consent at any time by contacting us at ev@adossolar.com. Please note that withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
We may also collect and/or generate anonymized or aggregated information that does not identify you. Such information may be used for analytics, research, and improving our services.
When you use the Platform to purchase products or services, you may provide payment information, including credit card numbers and billing information, through third-party PCI-DSS compliant payment service providers. Payment information is provided directly by you into the secure payment processing environment. The Company does not itself process or store full payment card details, except where strictly necessary and disclosed in accordance with this Policy. These third-party intermediaries are not permitted to store, retain or use your billing information for any purpose other than processing payments on our behalf.
If you use the Platform, you are responsible for maintaining the confidentiality of your account credentials and password. You are also responsible for restricting access to your devices and agree to accept responsibility for all activities that occur under your account or password. The Company cannot secure any information that you choose to release yourself, that you request us to release, or that is released by any third party to whom you have given access. Customer care calls may be recorded for quality and training purposes.
Only persons authorized by the Company will have access to your Personal Information. We may share your Personal Information with:
We do not rent or sell your Personal Information to any third party for monetary consideration.
We may share Personal Information with other corporate entities to help detect and prevent identity theft, fraud and other potentially illegal acts, and to enforce our terms and prevent abuse of the Platform.
We retain your Personal Information only for as long as reasonably necessary or as required by applicable law or regulatory requirements. This includes retaining data to:
Personal Information may be stored on our secure servers or through third-party cloud service providers with whom we have contracted. These third parties are required to use at least the same level of security we use to protect your Personal Information and may only use your data for storage and retrieval on our behalf.
When Personal Information is no longer needed, we take reasonable steps to delete or permanently de-identify it.
We use appropriate administrative, technical and physical safeguards to protect your Personal Information against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. These measures may include:
Your Personal Information is stored behind secure networks and is accessible only by a limited number of authorized persons who are required to keep such information confidential. Sensitive and payment-related information is transmitted via Secure Socket Layer (SSL) technology.
Although we strive to use commercially acceptable means to protect your Personal Information, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security and are not liable for any loss, damage or harm caused by unauthorized access or misuse of Personal Information by third parties beyond our reasonable control.
The Platform uses cookies and similar technologies to enhance your experience. Cookies are small data files stored on your device by your browser.
We use cookies to:
Please refer to your browser’s help menu for instructions on modifying cookie settings.
You have the following choices:
If you are a resident of the European Union (EU) or European Economic Area (EEA), you have certain rights under the General Data Protection Regulation (GDPR). Subject to conditions and applicable law, these rights may include:
To exercise these rights or to request information about the Personal Data we hold about you, you may contact us at ev@adossolar.com. We may ask you to verify your identity before responding to your request. Please note that we may not be able to provide our services without certain necessary data.
You also have the right to lodge a complaint with your local data protection authority in the EEA if you believe we have not complied with applicable data protection laws.
If you are a California resident, the California Online Privacy Protection Act (CalOPPA) requires that commercial websites and online services post a privacy policy.
In accordance with CalOPPA:
If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), including:
We do not sell or rent your Personal Information to third parties for monetary consideration. Under certain circumstances, a transfer of personal information to a third party without monetary consideration may still be considered a “sale” under CCPA. If you submit a request to stop the “sale” of your information (as defined by applicable law), we will honour such requests.
If you wish to exercise your CCPA rights, please contact us at ev@adossolar.com. We may ask you to verify your identity before responding. Please note that if you ask us to delete your Personal Information, some services or features that rely on that information may no longer be available to you.
We may employ third-party companies and individuals (“Service Providers”) to facilitate our services, perform services on our behalf, provide service-related functionality, or assist us in analyzing how our services are used. These Service Providers may have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Our services are not intended for children under the age of eighteen (18). We do not knowingly collect Personal Information from children under 18. If you are under 18, you may browse the Platform but should not provide Personal Information (for example, registering or placing orders). If we become aware that we have collected Personal Information from a child under 18 without verifiable parental consent, we will take steps to delete that information from our systems. If you believe a child has provided us with Personal Information, please contact us at ev@adossolar.com.
The Platform may display links to websites owned or operated by third parties. These websites are independent from the Company, and we have no control over their content, privacy practices or security. We are not responsible for any damage or loss related to your use of third-party websites. You should always read the terms and conditions and privacy policy of any third-party website you visit.
We also use third-party analytics services to evaluate use of the Platform, compile reports, collect demographic data and analyze performance metrics. These third parties may use cookies and other technologies to collect information and may associate this information with other data they hold. By using the Platform, you consent to the processing of information about you by these analytics providers in the manner and for the purposes stated in this Policy.
If you post comments, reviews or any other content on public areas of the Platform, please be aware that this information may be read, collected or used by others. We are not responsible for the information you choose to submit and cannot guarantee that third parties have not made copies or will not use such information.
We may provide a mechanism for submitting resumes or other information for employment opportunities. Information received in this context will be kept confidential and used only for recruitment-related purposes or as otherwise stated at the time of collection.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “effective date”. In some cases, we may also notify you by email or by prominently posting a notice on the Platform before the changes become effective.
You are advised to review this Privacy Policy periodically for any changes. Your continued use of the Platform after the effective date of any updated Policy constitutes your acceptance of the revised terms.
21.1 Login into the App, open left panel and click on “View Profile”
21.2 Under Profile, click on “Edit Profile”
21.3 3 Click on the button “Delete Profile”
If you have any questions, requests, or concerns about this Privacy Policy or our data practices, or if you wish to exercise any of your data protection rights, please contact us at:
Email: ev@adossolar.com
We will endeavor to respond within a reasonable time frame and in accordance with applicable law.